Emergency Garage Door service in Naples, FL — 24 Hours a Day
Answered at 2am, on Christmas Day and the week after a storm — with no after-hours upcharge and no trip charge.
🕐24/7 · 365 days · 💵Same price at 2am as at 2pm · 🔧LCC20260000672 · ⭐4.9 · 336 reviews
$100 off spring replacement · $150 off opener installation · $700 off a new door · $75 off rollers · $65 hurricane-season maintenance.
Valid Sep 17 – Oct 31, 2026 · Call and mention the code · Cannot be combined
📞 Call (239) 832-1866See all coupons →The phone is answered at 2am. It is answered on Christmas Day, on Thanksgiving, at 4:30 on a Sunday morning, and during the week after a storm.
We have run 24-hour service in Collier County with 20+ years in the trade, and there is no after-hours upcharge. A spring pair at midnight costs the same $250–$600 it costs at midday. No trip charge. No weekend rate. No holiday rate.
But before you call at 11pm, we would like to save you a night's sleep where we can. A fair number of the calls we get at night describe problems that are genuinely better dealt with in the morning, and we would rather tell you that than bill you for a call-out you did not need.
Door open, off track, or car trapped? Call now.
Tell us plainly whether the house is secure — that is what decides your place in the queue.
🔧 Licensed Collier County LCC20260000672
⭐ 4.9 from 336 Google reviews · 🕐 Open 24/7
Request your free estimate
No obligation. No trip charge. We never share your details.
What is actually an emergency, and what can wait
The same triage we would give you on the phone.
🚨Call now — these are real emergencies
| Situation | Why it cannot wait |
|---|---|
| The door is stuck open and will not close | Your house is standing open. In most Naples homes the garage connects directly to the interior, and that connecting door is very often unlocked. |
| The door came off the tracks and is hanging | Unsupported weight above head height. It can drop. Nobody underneath, no vehicle underneath. |
| A cable snapped and the door is jammed part-way up | Partial support, unpredictable, and the opening is not secure either. |
| Someone or something is trapped or pinned | Call 911 first if anyone is hurt. Then call us. |
| A car hit the door and it is stuck | The vehicle is usually fine. The door usually is not, and the opening is now insecure. |
| You genuinely need to leave | Not “I would like to go out” — a medical appointment, a flight, work. Say so and we prioritise it. |
| Storm damage leaving the opening exposed | See our storm damage page. |
🌙Safe to wait until morning — and easier on you
- The door is closed and secure, but will not open. Broken spring, dead opener, snapped cable — if the door is down and the house is closed, the property is secure. Nothing gets worse overnight.
- A remote or keypad stopped working, but the wall button works. Battery, reprogram, or range. Five-minute fix in daylight.
- The door is noisy, grinding, or squealing. Worn rollers, dry bearings, loose hardware. Worth fixing soon; not worth fixing at 1am.
- The door reverses when closing but holding the wall button closes it. Usually misaligned photo-eye sensors, sometimes a cobweb across the beam.
- A single panel is dented but the door still closes. Panel work needs a colour and model match anyway.
- The door is slow, or the opener groans but still moves. Book it for the week. Do not let it run for a month.
💡It is the same price either way — so for anything on the second list you get a technician who has had a full night's sleep and a slot that fits your day.
🚚 Stocked before we leave the shop
How we triage overnight calls
When multiple calls come in at the same time — which happens most nights in season, and constantly after weather — we work in this order:
- Anyone injured or trapped. Straight to the front, always.
- Home standing open and unsecurable.
- Door off track or hanging. Immediate physical hazard.
- Vehicle trapped with a genuine, time-critical need to leave. A 5am flight out of RSW counts.
- Home standing open but partially secured.
- Door closed and secure, non-functional. Booked for the next daytime slot.
If you are behind someone in the queue, we tell you where you are and give you a realistic window. We would rather give you a two-hour estimate you can plan around than a twenty-minute promise we break.
The security angle in a seasonal-home neighbourhood
Naples has a problem here that most of the country does not.
This deserves its own section, because Naples has a specific problem that most of the country does not.
From roughly May through November, a very large number of homes in Naples, Marco Island, Pelican Bay, Park Shore, Lely Resort, Fiddler's Creek, Vineyards, Island Walk and Verona Walk are empty. Streets that are busy in February are quiet in July.
🏚️An open garage on an empty street is highly visible
A door stuck half-open, or fully open overnight, is the clearest possible signal that something is wrong at that address. It is visible from the street at a distance, and it stays visible for as long as it takes to get fixed.
🚪Most garages connect straight into the house
The interior connecting door is often the weakest door on the property — a hollow-core interior door with a simple privacy lock, because nobody expected it to be an exterior door. An open garage frequently means an open house.
👀And nobody is there to notice
We have been called out by neighbours and property managers to doors that had been standing open for days. If you are a seasonal owner, make sure whoever checks the house knows to look at the garage door specifically, and give them our number.
🔐If your door is stuck open right now and we are not there yet
- Lock the interior door between garage and house, and if the lock is flimsy, put something substantial in front of it
- Move valuables — bikes, tools, golf clubs, kayaks — out of sight or into the house
- Do not leave a vehicle in the driveway with a garage remote clipped to the visor. That remote is a house key, and it is the single most common way an open garage becomes a burglary
- Turn on outside lighting
- Point a security camera at the opening if you have one
- Call a neighbour if you are going to be away from the property
House standing open right now?
Say that first when you call. An open, empty property goes to the front of the queue.
🔧 Licensed Collier County LCC20260000672
⭐ 4.9 from 336 Google reviews · 🕐 Open 24/7
Request your free estimate
No obligation. No trip charge. We never share your details.
Car trapped inside
This is the second most common night call, and the honest answer depends on why the door will not open.
✅If the opener is the problem
No power, dead motor, stripped gears, bad logic board — but the springs are intact. The door itself is still balanced. Pull the emergency release and the door should lift by hand with moderate effort. You will get the car out tonight.
⚠️If a spring is broken
The door is not balanced, and it now weighs its full 150–400 pounds. Pulling the release does not make it light — it just disconnects the opener. Two adults can sometimes raise it, but nobody should stand underneath it and nobody should drive under it while it is propped.
🛑If a cable snapped or the door is off track
Do not pull the release and do not try to lift. The door will move unevenly and can come down on the vehicle. Leave it and call.
⚠️The distinction that matters: the emergency release disconnects the opener from the door. It does not make a broken door safe.
How to use the emergency release safely
Read this before you pull the red cord.
Every residential garage door opener has a manual release — a red cord hanging from the trolley on the rail, usually with a red plastic handle.
1️⃣ Before you pull anything
- Look at the springs. Torsion springs sit on the shaft above the opening. If you can see a two-to-three inch gap in a coil, the spring is broken. Stop here and call.
- Look at the cables. They run from the bottom corners of the door up to the drums. If either is slack, frayed or off the drum, stop and call.
- Cut the power. Unplug the opener at the ceiling outlet or switch off the breaker, so it cannot start while your hands are on the door.
- Clear everyone out. No children, no pets, nobody standing in the opening.
2️⃣ Pulling the release — door already closed (the safe case)
- Pull the red cord straight down until you hear the trolley click free
- Lift the door by hand from the centre, using your legs
- If it feels heavy and fights you, put it back down and call. That means the springs are the problem
- If it lifts smoothly, raise it fully and watch whether it stays up on its own. If it creeps down, do not leave the car under it
3️⃣ Pulling the release — door part-way open (where people get hurt)
A partly-open door on a disconnected trolley can drop the whole way, fast.
- Prop it first. Clamp locking pliers onto both tracks just below the bottom roller, or brace with a solid vertical support — a proper post, not a broom handle
- Only then pull the release
- Lower it slowly and deliberately with both hands
- Keep feet and fingers clear of the bottom edge
4️⃣ Reconnecting the opener
- Close the door fully
- Pull the release cord toward the door (angled, not straight down) — on most units this re-arms the trolley
- Restore power
- Run the opener once. The trolley should catch and re-engage as it passes
- Test the safety reverse — put a roll of kitchen towel flat under the door and close it. The door should hit it and reverse. If it does not, the safety system needs adjusting and that is a call
🔓Never leave the door disconnected long-term. With the trolley released, the door can be lifted from outside by anyone who gets a hand under it.
⚙️ Parts we carry at 2am
What we carry on the truck at 2am
The same stock at 2am as at 2pm. That is the point of a stocked truck — it means most emergency calls end with a working door rather than a return visit.
- Torsion springs across common sizes and gauges, in 10,000 and high-cycle ratings
- Extension springs and safety containment cables
- Cables, drums, bearings, end bearing plates and centre bearings
- Steel and nylon rollers, hinges, brackets, struts and fasteners
- Track sections and track repair hardware
- Bottom seals, weather stripping and bottom brackets
- Opener parts — gear and sprocket kits, logic boards, capacitors, limit switches, photo-eye sensors, belts, chains and trolleys
- Complete replacement openers, including wall-mount units
- Remotes, keypads and receivers for LiftMaster, Chamberlain, Genie, Craftsman and Linear
Brands we service: LiftMaster, Chamberlain, Genie, Craftsman, Linear, Clopay, Amarr, Wayne Dalton, C.H.I. and Overhead Door.
What we cannot do at 2am
Replace a door panel in a discontinued colour and profile, install a new door, or fabricate a custom-length spring for an oversized high-lift door in Golden Gate Estates.
In those cases we make the opening secure overnight — get the door down, get it locked, get the house closed — and come back with the right part. Securing the opening is a legitimate outcome for a night call, and it is often the right one.
Storm events and demand spikes
The part most companies leave out.
This is the part most companies leave out, so we will be direct about it.
We are open 24/7 and we mean it. But we cannot promise a twenty-minute response after a major hurricane, and neither can anyone else in this county.
After a named storm, every garage door company in Collier County is working through a queue measured in days, not hours. Roads are blocked, power is out, and suppliers are shut. Anyone promising you same-hour service the morning after landfall is either lying or about to disappoint you.
What we do instead:
- We answer the phone throughout and log your job with its triage priority
- We move the moment it is safe to be on the road — we do not send crews into active conditions
- Houses that are open go first, and we secure openings before we do full repairs, so the maximum number of homes get closed up soonest
- We give you a realistic window and update it if it slips
Frequently Asked Questions
Do you really answer the phone at 2am?
Yes — a person, not an answering service, 24 hours a day and 365 days a year. That has been the case with 20+ years in the trade.
Is there an after-hours or weekend upcharge?
No. A spring pair at midnight costs the same $250 to $600 it costs at midday. No trip charge, no weekend rate, no holiday rate.
My door is closed and will not open. Should I call now or in the morning?
If the door is down and the house is secure, nothing gets worse overnight — book a morning slot and sleep. It is the same price either way. Call now if the house is open, the door is off track, or you genuinely need the car out.
My car is trapped inside. Can I get it out tonight?
If the opener failed but the springs are intact, yes — pull the emergency release and lift by hand. If a spring is broken or a cable snapped, do not lift it. The release disconnects the opener; it does not make a broken door safe.
How fast can you get to me at night?
In normal conditions, most Naples-area night calls are reached within a couple of hours, sooner if the house is open. We give you a realistic window rather than a twenty-minute promise. After a major storm, the honest answer is days, not hours — for every company in the county.
What if you cannot fix it tonight?
We secure the opening — door down, locked, house closed — and come back with the right part. Securing the property is a legitimate and often correct outcome for a night call.
Do you cover Marco Island and Bonita Springs overnight?
Yes, along with Estero and southern Lee County. Drive time is longer to the islands and the far north, and we will tell you honestly what that means for your window.
My garage is standing open and I am not at the property. What do I do?
Call us and say that clearly — an empty, open house moves up the queue. If you can, get a neighbour to check that nothing has been taken and that the interior connecting door is locked.
Can you secure the door without replacing anything tonight?
Often yes. Getting the door down and locked, or bracing an opening, is frequently the right after-hours outcome — and then the actual repair happens in daylight with the right parts.
Do you charge to come out and look at 3am?
No. Estimates are free and there is no trip charge, at any hour. You get a flat written price before anything is touched, and if you decide not to proceed you owe nothing.
We answer 24 hours a day, 365 days a year
No after-hours upcharge. No trip charge. Naples, Golden Gate, Marco Island, Bonita Springs and Estero.
🔧 Licensed Collier County LCC20260000672
⭐ 4.9 from 336 Google reviews · 🕐 Open 24/7
Request your free estimate
No obligation. No trip charge. We never share your details.
Stuck open at 2am? We are already awake.
📞 (239) 832-1866 — a person answers.